Privacy Policy
Last updated: January 1, 2026
At CiteDeck (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility monitoring platform and related services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Create an account (name, email address, company name)
- Subscribe to our services (billing information, payment details)
- Contact our support team (communication records)
- Complete surveys or provide feedback
- Connect third-party integrations (CMS credentials, API keys)
Information Collected Automatically
When you use our platform, we automatically collect:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, features used, time spent)
- Log data (IP address, access times, referring URLs)
- Analytics data through cookies and similar technologies
Information from Third Parties
We may receive information from:
- AI platforms we monitor on your behalf (public AI responses mentioning your brand)
- Integration partners (data from connected CMS platforms)
- Identity verification services
How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Monitor AI visibility and generate reports for your account
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Detect, investigate, and prevent fraudulent or unauthorized activities
- Analyze usage patterns to improve user experience
- Send marketing communications (with your consent)
Data Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, hosting, and customer service.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
Legal Requirements
When required by law or to protect our rights, we may disclose information to law enforcement or other authorities.
With Your Consent
We may share information with third parties when you have given us explicit consent to do so.
We do not sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Secure data centers with SOC 2 Type II compliance
- Employee security training and background checks
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Opt-out: Opt out of marketing communications
- Restriction: Request restriction of processing
To exercise these rights, please contact us at privacy@citedeck.ai. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:
- Legal compliance and audit purposes (up to 7 years)
- Fraud prevention and security (up to 2 years)
- Backup and disaster recovery (up to 90 days)
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@citedeck.ai
Mail: CiteDeck, Inc., 123 AI Boulevard, San Francisco, CA 94105
For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@citedeck.ai.